Product End of Life Policy
An E.J. Ward, Inc., product may reach the end of its Product Life Cycle due to market demands, technology innovation and development driving changes in the product; or a product may simply mature over time and is replaced by functionally richer technology. While this is an established part of the overall product life cycle, Ward recognizes that End-of-Life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact their businesses. With that in mind, we have set up a Ward End-of-Life policy to help customers better manage their end-of-life transition and to understand the role that Ward can play in helping migrate to alternative products within Ward’s Fuel Management and telematics platforms.
The End-of-Life Policy only applies to End-of-Life and End-of-Sale announcements made on or after January 1, 2015 for all Ward product lines. The policy does not apply to a product that is already subject to previous End-of-Life and/or End-of-Sale announcements.
- As a general rule when possible, Ward will provide six months’ notice of the affected product’s end-of-sale date and/or the last day when the affected product can be ordered. This notice will appear on the Ward website on the Product End-of-Life List page. We encourage you to visit this site regularly as it contains useful information regarding Ward’s products.
- Spare or replacement parts for hardware will be available for a period of one year from the end-of-sale date or until Ward cannot reasonably procure, manufacture for sale or support customers on its support contracts because of conditions not in its direct control. If applicable we will provide spares and replacement parts in accordance with our Return Materials Authorization (RMA) process (see Terms and Conditions). Notwithstanding the foregoing all “End of Life” parts or products are being sold as Non-Refundable, Non-Returnable and while supplies last.
- Software support will be as follows:
- For the first year, following the end-of-sale date, Ward will provide bug fixes, workarounds, or patches for critical bugs reported via the Ward Call Center or via e-mail at email@example.com.
- After the first year, Ward will provide software bug fixes, workarounds or patches only for customers with a Service and Support Agreement but not more than two years from that date.
- NOTE: It may be necessary to upgrade certain software to its current release to correct a reported problem (e.g. SQL 2008 to 2016). Software updates are at customer’s expense.
- Service and Support Agreements
- Service and Support Agreements that have lapsed and have not been renewed within three months (90 days) of end-of-sale date are not renewable.
Explanation of Terms in this Notice
End-of-Life Cycle A process that guides the final business operations associated with the product life cycle.
The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
End-of-Sale Date The last date to order the product through Ward. The product is no longer for sale.
Hardware The physical product and its components.
Software The software that runs the Fuel Management or Telematics solution.
DISCLAIMER: While we strive to provide a reasonable end-of-life or end-of-sale date, there may be times that this is not possible due to lack of prior notice from third party suppliers.