Frequently Asked Questions

Below are answers to our most frequently asked questions. Take a look before reaching out — you may find what you need right here. Can’t find your answer? Our team is happy to help.

You can reach our Technical Support Group via email or phone:

support@ejward.com
210.824.7383 – Option 2

Regional Sales Managers are assigned by state. Hover over your state on the US map US on the contact page and the name that pops up is your RSM. Contact information is provided via their Bio as well as emailing through the map.

Please reach out to our TSG (Technical support Group) via email or phone so we can assist and provide the correct documents. Support@ejward.com
210.824.7383 – Option 2.

Installation time varies depending on the specific hardware ordered and the type of vehicle being upfitted. Installation estimates:

Light Duty CANceiver with an Antenna Ring: 30 minutes to 1 hour
Light Duty CANceiver with a Fuel Tag: 20 to 30 minutes

Heavy Duty CANceiver with an Antenna Ring: 45 minutes to +1 hour
Heavy Duty CANceiver with a Fuel Tag: 30 to 45 minutes

Non-OBD CANceiver with an Antenna Ring: 45 minutes to +1 hour
Non-OBD CANceiver with a Fuel Tag: 30 to 45 minutes.

Tracking numbers are found at the bottom of your invoice or by sending a request to  invoices@ejward.com

You can request a copy of your invoice at invoices@ejward.com

There are multiple options for paying an invoice:

  • By Check – Payment mailed to 12621 Silicon Dr Ste 122, San Antonio TX 78249
  • By ACH – E.J. Ward, Inc, Frost Bank, Routing number 114000093, Checking Account number 020786098
  • Credit Card – Please note that a 3% processing fee will be added to invoice totals for payment by credit card.
    Please call 210.824.7383 x 190

Please contact orders@ejward.com for assistance.

All product returns — whether for warranty replacement or unused items — must be processed through the Return Merchandise Authorization (RMA) process. Returns made without an active RMA number may not be credited correctly and could result in delays.

Returns Within 30 Days of Invoice

Unused, unaltered products in original working condition may be returned within 30 days of the invoice date without a restocking fee. The customer is responsible for return shipping unless otherwise authorized by Ward management.

Returns After 30 Days

Returns made after 30 days from the invoice date are subject to a 20% restocking fee. Only products currently in production are eligible. Ward reserves the right to deny returns that fall outside the warranty period or the 30-day return window. Important: No Cash Refunds

E.J. Ward does not issue cash, credit card, or check refunds. Approved returns are credited to your account and may be applied toward future purchases.

For returning a DOA or nonfunctional product,  reach out to returns@ejward.com

For returning an item purchased incorrectly or it is not needed also reach out to returns@ejward.com